Refund Policy

1. Overview

At OnlinePhotographyCourse.org, we provide digital photography courses and training programs. We aim to ensure customer satisfaction; however, due to the nature of digital content, refunds are subject to the terms outlined below.

By purchasing any course or plan, you agree to this Refund Policy.

2. 14-Day Cooling-Off Period (UK/EU Compliance)

If you are a consumer located in the UK or European Economic Area:

• You have the right to request a full refund within 14 days of purchase
• This applies only if you have NOT accessed the course content

Once you:

• Log into the course
• Start lessons
• Download materials

you expressly waive your right to cancel, and refunds will no longer be guaranteed. This is standard for digital content under UK/EU law

3. Eligibility for Refunds

Refunds may be granted if:

• The request is made within 14 days of purchase, AND
• No significant portion of the course has been accessed (typically less than 20–30%)
• There are technical issues preventing access that we cannot resolve
• A duplicate payment or billing error occurred

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• You have accessed or completed a substantial portion of the course
• You downloaded course materials (videos, PDFs, resources)
• You simply changed your mind after starting the course
• The request is made after the 14-day period
• The course was purchased during special promotions (if stated as non-refundable)

Most online learning platforms follow similar restrictions once content is accessed

5. Subscription & Plan-Based Access

If your plan includes:

One-Time Course Purchase

• Refunds follow the rules above
• No partial refunds once access is significantly used

Subscription-Based Plans (if applicable)

• You may cancel anytime
• Access continues until the end of the billing cycle
• No refunds for unused time

6. Partial Refunds (Discretionary)

In limited cases, we may offer:

• Partial refunds if minimal course usage is detected
• Credit toward another course or plan

This is provided at our sole discretion.

7. Refund Process

To request a refund:

1. Email contact@OnlinePhotographyCourse.org
2. Include:
   • Full name
   • Order ID / payment reference
   • Reason for refund request

Processing:

• Requests are reviewed within 5–7 business days
• If approved, refunds are issued to the original payment method
• Processing time: 7–14 business days depending on your payment provider

8. Chargebacks & Disputes

Before initiating a chargeback:

• Please contact us directly to resolve the issue

Filing fraudulent or unjustified chargebacks may result in:

• Account suspension
• Permanent restriction from our platform

9. Course Access Issues

If you experience:

• Login problems
• Payment confirmation issues
• Technical errors

Contact us immediately. We will make reasonable efforts to resolve the issue before considering a refund.

10. Changes to This Policy

We reserve the right to update this Refund Policy at any time.

• Changes take effect immediately upon posting
• Continued use of the website indicates acceptance of updated terms

11. Contact Us

For refund requests or support:

Appenor Systems Ltd
3rd Floor Suite, 207 Regent Street
London, W1B 3HH, United Kingdom
Email: contact@OnlinePhotographyCourse.org